The ultimate guide to AI customer service
AI is much more than a way to automate tasks or cut costs — it's a strategic asset that can reshape every aspect of your business.
Jennifer Sewell
Senior Director, Product and Brand Marketing
6.7x ROI in year 1
42% decrease in agent handle time
20% increase in Automated Resolution Rate
Give every user a unique experience
Onboard an AI Agent that scales with your customers. Automatically resolve inquiries and segment users to deliver extraordinary experiences across the customer journey.
Give SaaS customers instant self-service. Drive resolutions.
Increase satisfaction and reduce costs by empowering customers to resolve inquiries on-demand, from account management to troubleshooting to renewals.
Automate more complex tasks. Seamlessly serve.
Connect to key business systems so your AI Agent can tailor experiences to your customer’s unique needs. Convert freemium users, provide tiered support, and assist with onboarding.
The leading AI platform for enterprise customer service teams
Discover why top customer service leaders trust Ada to support millions of customers worldwide.
“Ada’s AI Agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us.”
Ariel Roitman
Group Manager, CX Knowledge
“We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI Agent. We are consistently updating our product to meet customer needs. With the AI Agent, we no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product.”
Allie Hurley
Head of Global Support
Deliver extraordinary customer experiences, 24/7
Deliver personalized experiences at every point of the customer journey, from onboarding to renewal.
Create effortless onboarding experiences
Make product adoption easy with user guides and feature how-to’s delivered directly from your SaaS AI Agent.
Enable instant account access
Authenticate users and allow them to take action. Customers can view and change their account details in a pinch.
Set up seamless subscription management
Support your paid users by offering plan updates, renewals, and promotions. Effortlessly convert free users to paid.
Help customers resolve urgent inquiries
Support customers with troubleshooting in the chat or over the phone, and quickly alert them to service interruptions.
See how AI customer service can transform SaaS
From tickets to insights: How AI for customer service is turning support data into product gold
The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.
Faria Islam
AI Product Marketing Manager
Ambitious Innovators | 8 min read
Embracing AI in SaaS customer service: 4 lessons from early adopter Epos Now
Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.
Mike Lidin
Senior Director, Customer and GTM Activation
5 essential AI integrations for customer support your SaaS company needs
Must-have AI integrations that will transform customer service from a cost center to a growth engine.
Grant Oyston
AI Product Marketing Manager
Beyond chatbots: 5 unexpected ways AI is transforming automation in customer service
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Mudit Bhasin
Manager, Professional Services
In conversation with OpenAI: Building trust in the age of AI hallucinations
Are AI hallucinations holding you back? This is your opportunity to learn from the experts.
Yogi Bhatnagar
Principal Customer Solutions Consultant