RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
Learn MoreAI customer service & CX insights blog | Ada Page 10 of 17
Read expert articles on conversational AI, automation, and customer experience to keep your support strategy one step ahead.
revolutionize your customer service: 5 must-have email automation tools
Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.
Faria Islam
AI Product Marketing Manager
the ultimate guide to automate email responses for customer service
Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.
Faria Islam
AI Product Marketing Manager
Ada news & product updates | 7 min read
product launch: new capabilities to make your AI agent smarter, more trustworthy, and reason like your top performer
The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.
Sarah Fox
Senior Content Producer
Agentic customer experience (ACX) | 12 min read
ecommerce customer service software you need to improve the customer experience
Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 9 min read
why customer service companies need to supercharge off-the-shelf models
Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Sage Lazzaro
Technology Journalist
Agentic customer experience (ACX) | 11 min read
top 7 Shopify apps you need for your ecommerce store
We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.
Sarah Fox
Senior Content Producer
new webinar: from human-first to AI-first customer service
We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 10 min read
why do customer service chatbots still suck?
Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
Mike Gozzo
Chief Product & Technology Officer
AI strategy & transformation | 14 min read
questions to ask before you onboard a conversational AI platform for customer service
Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Sarah Fox
Senior Content Producer
Agentic customer experience (ACX) | 11 min read
what is CSAT, and when (not) to use it
Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 20 min read
the truth about free chatbots for customer service
Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 11 min read
the anatomy of an AI agent
Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.
Sage Lazzaro
Technology Journalist