RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
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Impact stories | 5 min read
the crossover between brand and customer experience
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Lynn Pine
AI Content Specialist
3 years of engineering at ada
In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.
Andre Marcelo-Tanner
Staff DevOps Engineer
Impact stories | 5 min read
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Lynn Pine
AI Content Specialist
Impact stories | 5 min read
the value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Lynn Pine
AI Content Specialist
Impact stories | 4 min read
why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Lynn Pine
AI Content Specialist
Impact stories | 5 min read
how to measure brand impact to drive revenue
This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
how to build a cross-functional content ecosystem
Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.
Lynn Pine
AI Content Specialist
Impact stories | 7 min read
q&a with david hariri: ada's co-founder & head of R&D
We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.
Sarah Fox
Senior Content Producer
Impact stories | 6 min read
digital transformation: before, during, and after
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
3 types of data for good CX decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
q&a with mike murchison: ada’s co-founder & CEO
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
Sarah Fox
Senior Content Producer
Impact stories | 5 min read
leveraging employee insights for customer care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Lynn Pine
AI Content Specialist