RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
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Enterprises are rethinking how AI fits into their customer service model. From team structures to long-term planning, explore the strategies behind successful transformation.
how AI is revolutionizing the omnichannel customer experience
AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.
Grant Oyston
AI Product Marketing Manager
how we train large language models for Ada’s AI agent
Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Sarah Fox
Senior Content Producer
preventing hallucinations in AI: best practices for customer service AI agents
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
Yochai Konig
Vice President, Machine Learning & AI
AI strategy & transformation | 9 min read
AI hallucination examples: when artificial intelligence gets it wrong
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Yochai Konig
Vice President, Machine Learning & AI
the ultimate guide to understanding and mitigating generative AI hallucinations
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI strategy & transformation | 10 min read
demystifying AI hallucinations: a comprehensive guide
AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
Yochai Konig
Vice President, Machine Learning & AI
AI strategy & transformation | 9 min read
letting go of control in the era of AI agents
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Mike Murchison
CEO, Ada
AI strategy & transformation | 9 min read
why customer service companies need to supercharge off-the-shelf models
Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Sage Lazzaro
Technology Journalist
new webinar: from human-first to AI-first customer service
We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 10 min read
why do customer service chatbots still suck?
Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
Mike Gozzo
Chief Product & Technology Officer
AI strategy & transformation | 14 min read
questions to ask before you onboard a conversational AI platform for customer service
Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 20 min read
the truth about free chatbots for customer service
Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
Sarah Fox
Senior Content Producer